FAQs

How long does it take for an order to arrive?

This depends on the product ordered. Most items will arrive in about 3-4 weeks. If you're still not sure, just email us. We're happy to help you.

Can I have a tracking number?

We are updating most of orders with tracking numbers daily, so please check your inbox days after purchase for shipping information update email.

Some of our global suppliers do not provide tracking numbers but we do offer a 100% satisfaction guarantee if you are having a problem with your order.

 

Why have I not received any order confirmation details?

Most times this is because our customers have accidentally entered their email in wrong. 

If you believe you may have entered your email wrong please contact us and we will fix it for you.

 

I ordered 2+ items, but only received one... where's my order?

The petshophouse.com is pleased to partner with artists and manufacturers all over the world in bringing products that illuminate and inspire. Some of our items will be shipped from manufacturers in places such as China, India, Indonesia or Thailand, while others will be shipped directly from artists in the US. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)

 

How do I contact you?

If you have any questions that are not on this FAQ page, please email us at info@beyondvenue.com where we will get back to you!